How can we help?
Our team is here to make sure your experience with Melodio is seamless. Reach out anytime — we typically respond within a few hours.
Email us directly
Send us a detailed message and we'll get back to you as quickly as possible.
support@melodio.coAverage response time: under 4 hours
For the fastest resolution, include:
We can help with
General Questions
How credits work, account setup, billing inquiries, or anything about how Melodio works.
Technical Issues
Songs stuck generating, playback problems, video issues, or any errors you encounter.
Billing & Credits
Payment issues, credit balance questions, refund requests, or subscription inquiries.
Feature Requests
Got an idea to make Melodio better? We love hearing from our community.
Our commitment to you
Every message gets a thoughtful, human response. We don't use chatbots or auto-replies for support inquiries. Your creative work matters to us and we treat every issue with care.